Return Policy

  • No parts shall be returned without prior authorization.

  • Only parts purchased from Vitro Autoglass are eligible for return

  • Parts purchased as “buy-outs” or special order parts are not returnable

  • Parts are accepted for return within 14 calendar days will be processed with no restocking fees. Parts returned after 14 calendar days will be assessed a restocking fee as follows:

    • 1 to 14 days, Full Credit

    • 15 to 30 days, 15%


  • After 30 days, no credit given

  • Broken and scratched parts signed for and accepted not returnable. In the case of parts delivered via night delivery, you will have until 12:00 PM Noon of the next business day to notify us of damage

  • Parts that have been installed or have primer on them are not returnable

  • Parts with identifiable manufacturing defects will be accepted for full credit

  • Returns are all subject to an approval process and credit is not guaranteed.


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